How to Manage Uncertainty
Business Insights

How to Manage Uncertainty

There’s a lot we don’t know about the future: When will a Covid-19 vaccine be available? Who will win the next election? Or in a business context, how many customers will we have next year?
1 min read
Business Insights

How to Spot High-Impact Technologies

AI researchers keep coming up with impressive innovations: transformer-based language models, self-supervised learning, deep reinforcement learning, small data. All of these developments hold great promise.
2 min read
Global Communications and the New Normal
Business Insights

Global Communications and the New Normal

Over the weekend, my family celebrated my grandfather’s 102nd birthday on Zoom. We dialed in from Hong Kong (my grandfather), the U.S. (myself), the UK, Singapore, and New Zealand.
1 min read
Covid-19 Transforms Industries
Business Insights

Covid-19 Transforms Industries

Inflection points in society create opportunities. The rise of online video was an inflection point that enabled scalable online education. The rise of the GPS-enabled smartphones similarly enabled Uber, Lyft, Airbnb, and many other
1 min read
Covid and the Remote Work Experiment
Business Insights

Covid and the Remote Work Experiment

When I was younger, I was not a fan of working from home. Too many distractions! So I worked a lot in coffee shops. They turned out to be convenient places to talk to strangers and ask for feedback about products I was working on,
1 min read
Think Strategically, Not Tactically
Business Insights

Think Strategically, Not Tactically

When it comes to artificial intelligence, one of the biggest mistakes large companies make is thinking tactically rather than strategically. What’s the difference? Some taxi companies thought they had the internet
1 min read

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